Thursday had the worst day with customers I've ever had back in the pharmacy. Every single person I've ever had an issue with came in. I had people complaining about their co-pays, people bitching about their doctors not calling back, and general annoyance.
One guy came and wasn't speaking a word of English, and I needed to tell him it would be a few more minutes while we finished it up. I get a "HUH?!" so I say, "Diaz mas minutos." What does he say? "WHAT ARE YOU TALKING ABOUT?! I'VE BEEN WAITING TWO HOURS ALREADY!" *HEADDESK* I was struggling to communicate with the douche and he spoke English the entire time.
I had to explain to a woman and her daughter how a co-pay worked. I looked in their profile and saw they paid $5 the last time for a one-month supply and were paying $15 this time for a three-month supply. That's normal. But OHNONO, there's not supposed to be ANY co-pay! IT'S FREEEEEEEEEEEE because somehow they're more important than the rest of the world. So I called her insurance, they confirmed that yes, they have these fandangled co-pays and what do they say? "Well, we'll just got to Wal-Mart, it's $4." Have fun with that.
Those were the two big ones that stuck out - until this chick.
First off, she came up to the drop-off on the phone. Already not a good sign.
She asks my tech, through her horrible grammar, if her daddy can pay for her medicine with a credit card over the phone. My tech looks and me, and I say no.
"BUT I NEED MY MEDICINE! WHY CAN'T YOU TAKE HIS CARD OVER THE PHONE!!!"
"I'm sorry, ma'am, but it's against policy."
She gets upset, grabs her prescription and then bombards us with, "Y'all are fuckin bitches, you fuckin dykes, fuck this shit!" and walks off.
Me, being the friendly lass I am, yell out after her, "Have a nice day!" and get a prompt "FUCK YOU, BITCH!" from her general direction.
This is funny to me considering how ALL DAY I had to deal with douches and jerks and all-round assholes. This was just the topping of a nasty cake.
But oh no! There's more!
About five minutes later, she comes back. She talks with my tech to get a price on the medicine. My tech tells her around $75. She then leaves.
A few hours later - after yet some more douches! - when we have five people in line, three in drive-thru, my tech, pharmacist and assistant manager busy, the foul-mouthed young lady comes back. And, OF COURSE, I have to deal with her.
She wanted to get it filled. I look at the prescription, go to scan in it, and she asks again how much. Well, the doctor wrote two medicines. One, the antibiotic, was written to dispense 240 MLs. However, looking at the directions, it should have been written for 400 MLs. Doctors mess up math all the time. So, I explain that she would need more than what was written, therefore the price was going to be a bit higher.
"But I WANT what the doctor put!"
"Ma'am, that's not enough for what they want you to take."
"GIVE ME WHAT THE DOCTOR WROTE!"
I was about to say that regardless of what the doctor put, the medicine only comes in bottles of 200MLs which we can't break, so even if she just wanted the 240, she'd still need two bottles, when she started back with the "Fuck this shit."
I had it. "Ma'am, please do NOT talk to me like this! I've had to deal with people like you all day and it's getting old. You have been rude everytime you speak -"
"FUCK YOU, FUCKIN BITCH! FUCK THIS SHIT! FUCK YOU, BITCH!" and she stormed off. Then came back and threw out this lovely piece: "WHAT have you got some P*SSY in your mouth?!"
So I responded with the only way I know: "WHERE ARE YOUR PARENTS?! Who TAUGHT you how to speak to people?!"
She took off, my tech tried calming me down, and I freaked out in the back of the pharmacy.
Needless to say I left early.
If it had just been that bitch I'd have been fine, but it was non-stop doucebaggery all day, and I finally just snapped.
I HATE people.
I don't even know why I bother using this thing anymore. Nobody even talks to me, so why the hell should I care.
One guy came and wasn't speaking a word of English, and I needed to tell him it would be a few more minutes while we finished it up. I get a "HUH?!" so I say, "Diaz mas minutos." What does he say? "WHAT ARE YOU TALKING ABOUT?! I'VE BEEN WAITING TWO HOURS ALREADY!" *HEADDESK* I was struggling to communicate with the douche and he spoke English the entire time.
I had to explain to a woman and her daughter how a co-pay worked. I looked in their profile and saw they paid $5 the last time for a one-month supply and were paying $15 this time for a three-month supply. That's normal. But OHNONO, there's not supposed to be ANY co-pay! IT'S FREEEEEEEEEEEE because somehow they're more important than the rest of the world. So I called her insurance, they confirmed that yes, they have these fandangled co-pays and what do they say? "Well, we'll just got to Wal-Mart, it's $4." Have fun with that.
Those were the two big ones that stuck out - until this chick.
First off, she came up to the drop-off on the phone. Already not a good sign.
She asks my tech, through her horrible grammar, if her daddy can pay for her medicine with a credit card over the phone. My tech looks and me, and I say no.
"BUT I NEED MY MEDICINE! WHY CAN'T YOU TAKE HIS CARD OVER THE PHONE!!!"
"I'm sorry, ma'am, but it's against policy."
She gets upset, grabs her prescription and then bombards us with, "Y'all are fuckin bitches, you fuckin dykes, fuck this shit!" and walks off.
Me, being the friendly lass I am, yell out after her, "Have a nice day!" and get a prompt "FUCK YOU, BITCH!" from her general direction.
This is funny to me considering how ALL DAY I had to deal with douches and jerks and all-round assholes. This was just the topping of a nasty cake.
But oh no! There's more!
About five minutes later, she comes back. She talks with my tech to get a price on the medicine. My tech tells her around $75. She then leaves.
A few hours later - after yet some more douches! - when we have five people in line, three in drive-thru, my tech, pharmacist and assistant manager busy, the foul-mouthed young lady comes back. And, OF COURSE, I have to deal with her.
She wanted to get it filled. I look at the prescription, go to scan in it, and she asks again how much. Well, the doctor wrote two medicines. One, the antibiotic, was written to dispense 240 MLs. However, looking at the directions, it should have been written for 400 MLs. Doctors mess up math all the time. So, I explain that she would need more than what was written, therefore the price was going to be a bit higher.
"But I WANT what the doctor put!"
"Ma'am, that's not enough for what they want you to take."
"GIVE ME WHAT THE DOCTOR WROTE!"
I was about to say that regardless of what the doctor put, the medicine only comes in bottles of 200MLs which we can't break, so even if she just wanted the 240, she'd still need two bottles, when she started back with the "Fuck this shit."
I had it. "Ma'am, please do NOT talk to me like this! I've had to deal with people like you all day and it's getting old. You have been rude everytime you speak -"
"FUCK YOU, FUCKIN BITCH! FUCK THIS SHIT! FUCK YOU, BITCH!" and she stormed off. Then came back and threw out this lovely piece: "WHAT have you got some P*SSY in your mouth?!"
So I responded with the only way I know: "WHERE ARE YOUR PARENTS?! Who TAUGHT you how to speak to people?!"
She took off, my tech tried calming me down, and I freaked out in the back of the pharmacy.
Needless to say I left early.
If it had just been that bitch I'd have been fine, but it was non-stop doucebaggery all day, and I finally just snapped.
I HATE people.
I don't even know why I bother using this thing anymore. Nobody even talks to me, so why the hell should I care.
14 will | take me to the moon
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